Developing an Arabic Chatbot for Tourism in Algeria

Abstract

The tourism industry in Algeria is facing numerous challenges that restrict its growth and progress. One major challenge is the lack of accessible information about tourism services in our country. To address this issue, this thesis focuses on the development of an Arabic chatbot specifically designed for tourism in Algeria for the state of Ghardaia. The goal is to create a chatbot that can provide accurate and helpful information to tourists, enhancing their overall experience. Our master thesis explores the relationship between technology and tourism, with a particular emphasis on the benefits and challenges of chatbots. Using the Rasa platform and GPT-3 model, the chatbot is developed through a process that involves data collection, model training, and testing. The final chatbot is deployed on the Telegram messaging platform. The results of the study demonstrate the success of the chatbot in answering users’ questions and providing personalized recommendations. The chatbot proves to be a valuable tool for the tourism industry in Algeria, offering efficient and tailored services to tourists. However, further research is recommended to improve its’s natural language understanding and dialogue management for enhanced effectiveness. Overall, this thesis contributes to the advancement of tourism in Algeria by addressing the information gap through the development of an Arabic chatbot. By harnessing the power of technology, the chatbot enriches the accessibility and reliability of tourism services, ultimately improving the overall tourist experience.