Abstract:
The tourism industry in Algeria is facing numerous challenges that restrict its growth and progress.
One major challenge is the lack of accessible information about tourism services in our country. To
address this issue, this thesis focuses on the development of an Arabic chatbot specifically designed
for tourism in Algeria for the state of Ghardaia. The goal is to create a chatbot that can provide
accurate and helpful information to tourists, enhancing their overall experience. Our master thesis
explores the relationship between technology and tourism, with a particular emphasis on the benefits
and challenges of chatbots. Using the Rasa platform and GPT-3 model, the chatbot is developed
through a process that involves data collection, model training, and testing. The final chatbot is
deployed on the Telegram messaging platform. The results of the study demonstrate the success
of the chatbot in answering users’ questions and providing personalized recommendations. The
chatbot proves to be a valuable tool for the tourism industry in Algeria, offering efficient and tailored
services to tourists. However, further research is recommended to improve its’s natural language
understanding and dialogue management for enhanced effectiveness. Overall, this thesis contributes
to the advancement of tourism in Algeria by addressing the information gap through the development
of an Arabic chatbot. By harnessing the power of technology, the chatbot enriches the accessibility
and reliability of tourism services, ultimately improving the overall tourist experience.
