Please use this identifier to cite or link to this item:
https://dspace.univ-ghardaia.edu.dz/xmlui/handle/123456789/7587
Title: | عين البيضاءBADR ﺗﻘﻴﻴﻢ ﺟﻮﺩﺓ الخدمات المصرفية ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ في ﻇﻞ ﺟﺎﺋﺤﺔ ﻛﻮﺭﻭﻧﺎ دﺭﺍﺳﺔ ﺣﺎﻟﺔ ﺍﻟﺒﻨﻚ ﺍﻟﻔﻼﺣﺔ ﻭﺍﻟﺘﻨﻤﻴﺔ ﺍﻟﺮﻳﻔﻴﺔ |
Authors: | محمد, بوزيان |
Keywords: | الخدمات المصرفية الإلكترونية جودة الخدمات المصرفية مقياس الأداء الفعلي |
Issue Date: | نوف-2023 |
Publisher: | جامعة غرداية : كلية العلوم الإقتصادية ,التجارية وعلوم التسيير |
Abstract: | تهدف ﻫﺬﻩ ﺍﻟﺪﺭﺍﺳﺔ ﺇلى ﺗﻘﻴﻴﻢ ﺟﻮﺩﺓ ﺍلخﺪﻣﺎﺕ ﺍلمﺼﺮﻓﻴﺔ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ فيﺍلجﺰﺍﺋﺮ ﺧﻼﻝ ﺟﺎﺋﺤﺔ ﻛﻮﺭﻭﻧﺎ ﻣﻌﺘﻤﺪﻳﻦ في ﺫﻟﻚ ﻋﻠﻰ ﺍلمﻨﻬﺞ ﺍﻟﻮﺻﻔﻲ ﺍﻟﺘﺤﻠﻴﻠﻲ ﺑﺎﻻﻋﺘﻤﺎﺩ ﻋﻠﻰ ﺩﺭﺍﺳﺔ ﻣﻴﺪﺍﻧﻴﺔ ﻋﻠﻰ ﻋﻴﻨﺔ ﻣﻦ ﻋﻤﻼﺀ ﺑﻨﻚ ﺍﻟﻔﻼﺣﺔ ﻭﺍﻟﺘﻨﻤﻴﺔ ﺍﻟﺮﻳﻔﻴﺔBADRﻋين ﺍﻟﺒﻴﻀﺎﺀ- ﻭﻻﻳﺔ ﺃﻡ ﺍﻟﺒﻮﺍﻗﻲ. ﻭﺑﺎﻻﻋﺘﻤﺎﺩ ﻋﻠﻰ نمﻮﺫﺝ ﻣﻘﻴﺎﺱ ﺍﻷﺩﺍﺀ ﺍﻟﻔﻌﻠﻲ ﻟﻘﻴﺎﺱ ﺟﻮﺩﺓ ﺍلخﺪﻣﺎﺕ ﺍلمﺼﺮﻓﻴﺔ،ﺗﻮﺻﻠﺖﻧﺘﺎﺋﺞ ﺍﻟﺪﺭﺍﺳﺔ ﺇلى ﻭﺟﻮﺩ تحﺴﻦ ﻧﺴبي في في ﺍﻟﻔﺘﺮﺍﺕ ﻣﺎ ﺑﻌﺪ ﺍلجﺎﺋﺤﺔ ﻭﻫﺬﺍ ﻣﺎ ﺑﻴﻨﻪ ﺟﻮﺩﺓ ﺍلخﺪﻣﺔ ﺍلمﺼﺮﻓﻴﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺎﻋﺘﺒﺎﺭ ﺍﻻﺑﻌﺎﺩ ﺍﻟﺴﻬﻮﻟﺔ، ﺍﻻﺳﺘﺠﺎﺑﺔ ﻭ ﺍﻻﻋﺘﻤﺎﺩﻳﺔ ﺍﺧﺘﺒﺎﺭ ﺍﻟﻔﺮﻭﻗﺎﺕ ﺣﻴﺚ ﻛﺎﻥ ﻻﺯﻣﺔ ﻛﻮﺭﻭﻧﺎ ﺍﺛﺮ ﺍيجﺎبي في ﺍﻋﺘﻤﺎﺩ ﺍﻟﺼيرﻓﺔ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﻗﺪ ﺑﻴﻨﺖ ﺍﻟﺪﺭﺍﺳﺔ ﺍﺧﺘﻼﻑ ﺍﻷهمﻴﺔ ﺍﻟﻨﺴﺒﻴﺔ ﺍﻟتي ﻳﻠﻴﻬﺎ ﺍﻟﻌﻤﻴﻞ لجﻮﺩﺓ ﺍلخﺪﻣﺔ ﻣﻦ ﺧﻼﻝ ﻣﻌﺎﻳير ﻗﻴﺎﺱ ﺍلجﻮﺩﺓ ﺍلخﻤﺴﺔ ﺍلمﻌﺘﻤﺪﺓ في ﺍﻟﺪﺭﺍﺳﺔThis study aims to assess the quality of electronic banking services in Algeria during the COVID-19 pandemic, relying on a descriptive-analytical approach based on a field study of a sample of clients of the Bank of Agriculture and Rural Development BADR (BADR) in Ain El Beida, Wilaya of Oum El Bouaghi. Using the Actual Performance Measurement Scale to measure the quality of banking services, the study found a relative improvement in the quality of electronic banking services in terms of ease, responsiveness, and reliability in the post-pandemic periods. This was evident in the t- tests, where the impact of COVID-19 had a positive effect on the adoption of electronic banking. The study also highlighted the relative importance that clients attach to service quality through the five quality measurement criteria adopted in the study.. |
URI: | http://dspace.univ-ghardaia.edu.dz/xmlui/handle/123456789/7587 |
Appears in Collections: | مقالات أساتذة كلية العلوم الإقتصادية، التجارية وعلوم التسيير |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
تقييم جودة الخدمات المصرفية الالكترونية في ظل جائحة كورونا.pdf | 819.1 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.